Returns and Exchanges

Returns and Exchanges

We take pride in our reputation for supplying quality goods.

All items are carefully inspected before being sent to ensure a high quality product is sent from us to you.  

We take absolute care to provide accurate information on our website. We always aspire to provide accurate dimensions to assist our customers in ascertaining the size of any prospective purchases. We endeavour to display images of our products that clearly show the design features of our products.

Please note that leather is a natural product and is beautifully imperfect. As all our leather pieces are lovingly hand crafted, each piece will vary slightly in natural markings, texture and colour, making each piece unique. Please be mindful that this is not a flaw and small variations do occur and as a result are not a fault.

Returns Information:

Here at Nakoa The Label we want you to be absolutely satisfied and happy with your online purchase. If you change your mind, we will gladly accept an exchange.

Nakoa The Label does not refund due to change of mind purchases. We do however offer a store credit where you can exchange your goods for another item. 

Exchanges are subject to the following conditions:

The item/s must be returned to Nakoa The Label within 14 days from your date of delivery in Australia, and within 21 days for International orders.

We require proof of purchase and goods must be returned in original condition, unworn and undamaged with all their tags attached and all original packaging.

Nakoa The Label does not cover the expense of return postage costs. The postage charges for any item/s being exchanged or returned are the sole responsibility of the customer. When returning goods please enclose a pre-paid return postage bag with your name, address and any other contact details already filled out.

Nakoa The Label is not liable or responsible for the loss of any item/s being returned, so please ensure that item/s being returned are sent with tracking information.

Once Nakoa The Label has received the item/s being returned item/s will be inspected to ensure all item/s are in original condition, unworn and undamaged with all their tags attached and in all original packaging. If all item/s are found to be in original condition you will then receive a credit note for the purchase price.